Frequently asked questions.

We’ve compiled a list of answers to the most frequently asked questions. If you’d like to know more, one of our team will always have time for a chat. So if you’d prefer to speak with someone, we’re here for you.

What is residential aged care?

Residential aged care is the typical reference used for residential care services provided to those who can no longer live independently at home.

Are Luson homes government-accredited?

Yes, all Luson homes are government accredited for a period of 3 years and regular government agency visits are conducted. Information about the accreditation status of each home can be obtained on the My aged care website.

What sets Luson apart?

We know the best care is grounded in real human experience - a simple question, taking the time to listen, conversation, reassurance, the power of a smile. We know it’s the little things that make a big difference. That is why our approach to great care is to put people first. We value you, and strive to bring happiness to you every day, whatever that looks like. We treat Luson like a family, with strong family values at the heart of everything we do.

Do you offer Respite Care?

Yes, if your carer needs time to do other things you are welcome to come and stay at one of our homes. While you are with us, you can enjoy lots of different activities and spend time with friends while we look after you. You have up to 63 respite days available in a financial year but most of our homes limit respite to two weeks at a time.

Do you provide Dementia Care?

Yes. Our homes are designed to care for residents that require specialised memory support. Our living spaces within our memory support areas have dedicated common areas, bedrooms and provide safe secure outdoor spaces.

How do I access aged care?

Anyone entering aged care will need to have been assessed and given approval for either respite or permanent care by the Aged Care Assessment Service (ACAS).

What is an aged care assessment?

The assessment is free and required for entry into aged care. Normally organised through your doctor, another health professional or directly through My Aged Care website. The purpose of this assessment is to assess your care needs and helps access the most appropriate types of care.

When should I consider an aged care home rather than help at home?

If you feel unable to live independently at home, even with carer support or home care services to help you, you might consider moving into an aged care home.

Do I need a Power of Attorney?

No, however, it is a good idea to have an Enduring Power of Attorney in place for when you cannot make decisions for yourself. Your EPOA can then act on your behalf for any financial and/or medical decisions.

What should I do if I am placed on a waitlist?

You should enter another home if you need immediate care if we do not have a vacancy. Our Customer Service Manager will contact you as soon as a suitable room becomes vacant, and at this stage you can give written notice to your aged care home and any accommodation deposit will be refunded to you within 14 days.

Do I have to complete an Income and Assets Assessment?

No. But if you do not, you will not be eligible for any government assistance towards your care or accommodation costs. You will have to pay these expenses yourself, as well as the basic daily fee and any other agreed fees.

How much will it cost?

The Australian Government assists with the cost of your residential aged care, through the provision of funding to aged care residences. However, the Government also expects those who can afford it to contribute to the cost.

How do I pay for the fees?

All Luson aged care homes collect the applicable fees and charges monthly in advance.Fees are collected by direct debit. You will need to complete a Direct Debit Request Form on admission. There is no fee associated with this direct debit service.

Do I have to pay an Accommodation Deposit?

No. You may choose to pay a daily accommodation contribution/payment which is the interest calculated on the unpaid accommodation deposit.

Do I have to sell my home to move into aged care?

No, you don’t have to sell your home, however depending on your fee structure you may need to sell to cover the costs. You can choose from a variety of fee and payments options when entering a care home. Our Luson Customer Service Manager will be happy to speak with you about the options available.

What should I do before moving into aged care?

Do you have wishes regarding your health, including treatment during a serious illness? It is important that we know about your preferences in advance. This way your wishes can still be respected, should a time come when you cannot make decisions about your health. One way to do this is to draw up an Advanced Care Directive. This should include your preferred arrangements and instructions regarding medical treatment.

Do I get the lump sum accommodation payments back?

Yes. The Australian Government provides a 100% guarantee on all Refundable Accommodation Deposits.

Do you charge additional services?

Additional services are offered in some of our homes on an “opt-in, opt-out” basis; examples of additional services offered are Foxtel packages and telephone.

What if I have no money, can Luson offer me a place?

Possibly, yes. All aged care providers are required by the government to make a certain proportion of beds available to those with limited financial means. Depending on your assets and income, the government may pay all or part of your aged care expenses. Our Customer Service Manager can advise you if there are any concessional vacancies.

Are you a privately owned facility or government-funded?

We are family owned and operated. We are here to listen and act quickly if required.

What does partnering in care mean?

Partnering in care means providing care that is respectful of, and responsive to, individual consumers preferences, needs and values, and ensuring that their values guide all clinical decisions. Our committed staff enjoy building valued and caring relationships with all residents and families.

What level of care do you offer?

At Luson we are committed to the wellbeing of our residents and ensuring they enjoy every day with excellent care and attention to their care needs whether they are low, high, dementia-specific or palliative.

Do you have registered nurses?

Yes, we have Registered Nurses onsite 24/7. They are supported by Endorsed Enrolled Nurses and Personal Care attendants. Our committed staff are all qualified.

Can my own doctor still visit me?

Yes, your general practitioner (GP) is welcome to continue treating you at our home.Alternatively, if your GP cannot visit our home, we have a wonderful team of dedicated GPs who are more than happy to take on your care.

Do I still have my independence?

We understand that your independence is important to you, and we will do all we can to help you maintain it. Our residents have choices and are included in our decision-making process within our home.

Can my family & friends visit me?

Yes, we extend our home to all family and friends. Your family is our family.

What happens once I accept a place in your home?

When you are offered and have accepted a place in one of our homes our Customer Service Manager will arrange a pre-admission clinic. This will provide you with the opportunity to ask any questions, as well as complete the necessary paperwork.

Can I bring my own furniture into my room?

We encourage residents to bring some of their own furniture and personal mementos to personalise their rooms.

Can I go on leave from the home?

If you want to go on a holiday or visit family and friends, you can use up to 52 nights of social leave from your aged care home in a financial year. You will still have to pay your usual fees and accommodation costs.

What is the menu like?

At Luson we pride ourselves on providing a fresh and seasonal menu and a choice of cuisine at every meal with the help of our dietician. Our chefs value your input and strive to make sure that your preferences are reflected as much as possible. All our food is prepared and cooked on-site served by our chefs.

Our Locations.

Located in quiet residential neighbourhoods, close to urban conveniences, each home is thoughtfully designed to offer the best in family life, activities, care and community.

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Life at Luson.

We’re big on space, care and services, yet boutique in our approach. We are family, with the perfect mix of independence, wellbeing, belonging and support.

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Guide to Aged Care.

Sometimes getting started can seem like a daunting prospect.  Luson’s guide to aged care breaks complex information into an easy, step-by-step process that helps you understand the key components of entering aged care.

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