Guide to aged care.

Considering aged care options can often come at a stressful time. Our guide simplifies the process with everything you need to be informed without feeling overwhelmed.

The Luson steps.

Step 1

Care eligibility.

Ask your general practitioner or health professional to arrange a free, Aged Care Assessment.

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Step 2

Finding the right place.

On completing the assessment, you’ll know which type of care you need. Start by visiting local aged care providers to find the right one for you.

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Step 3

Understanding the costs.

Read through the fee structures and payment options, seek financial advice and check eligibility for any available government support.

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Step 4

Application.

You’ve found a home that’s a great fit for you. Now you need to complete an application form to find out about availability.

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Step 5

Moving in.

On receiving an offer of acceptance, you will need to sign a legal resident agreement which sets out terms, conditions, rights and responsibilities.

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Step
1

Care eligibility.

Ask your doctor, a health professional, social or community service worker to arrange an assessment with the Aged Care Assessment Service (ACAS).

ACAS are medical professionals who can visit you at home or at the hospital, to chat about your current position and future needs. It's a free service that recommends the types of care most appropriate for you and what government assistance is available. You may not need to enter aged care however, completing this step means you avoid delays later on, should you need it.

Step
2

Finding the right place.

After completing the assessment, you are ready to find the residential aged care that is the best fit for you.

You can find information about aged care residences, in your preferred location, by looking up myagedcare.gov.au. We suggest you make a short-list and take private tours of as many homes as possible.

It’s the best way to experience for yourself, the accommodation, services and to get a good sense of the people who work there. Our Luson family care homes are listed under the ‘Locations’ tab on our website. You are always welcome to visit, join us for lunch or even take part in an activity. There’s no better way to see what we do.

Step
3

Understanding the costs.

Pricing structures and options can be detailed and complex and may vary between aged care facilities. Once you have toured the homes on your shortlist, we suggest you visit a finance professional who can guide you through the fee and payment options.

Costing elements are broken into; basic daily care fees, accommodation fees, means-tested fees and additional services fees. You may be eligible for government support to cover some, or all, of your fees.

Step
4

Application.

Application forms vary between aged care facilities. At Luson, our Client Services Manager will assist you with the application and any supporting documentation you may require.

The application is reviewed to determine which level of care and accommodation you need. You will be contacted as soon as there is a suitable vacancy. Sometimes this can happen immediately, or you may need to be waitlisted. At all times Luson will stay in touch to help you in any way we can.

Step
5

Moving in.

Once ready to move in, you will receive a Resident Agreement, noting terms, conditions, rights and responsibilities for you and the aged care home. This should be completed and signed before you arrive. It’s best to review the agreement with your loved ones, family or a legal advisor.

At Luson, our Client Services Manager will arrange a meeting prior to you moving in. They will talk you through the process and answer any questions.  On arrival, we encourage you to personalise your room with items special to you. Our team are there to welcome you and help set up your space the way you like it.

We introduce ourselves and other residents, we chat to you about menus, activities, and all the things that make Luson a family home. You’ll be cared for by a small and consistent team who become extended family. We’re big believers in getting to know you and building care and connections to make you feel at home.

Getting started.

For further information please feel free to speak with one of our Client Services Managers at one of our Luson Locations.

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Respite Care.

Life has its challenges that can sometimes impact your normal routine. To help you through a difficult time, we provide short term respite stays, at a Luson family home. You’ll experience the around the clock care, comfort and peace of mind that often prompts our respite residents to move in full time. We encourage you to visit and chat with us.

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Understanding the costs.

We believe in transparency from the get-go. Costs are easy to understand and our commitment to customised care is reflected in our pricing and payment options.

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Our difference.

We’ve been modelling a better version of assisted living that embraces family values and knowledge-driven, expert care. It’s making a difference. There are now more smiles per square metre in a Luson family home.

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